Enrolment Agreement

  1. Where applicable, by accepting these terms the participant agrees to pay the Course fees (including GST) for the Course using the payment method selected on the enrolment form.
  2. Where applicable, the participant accepts that he/she is required to pay the full amount of the Course fees even if he/she does not complete the Course.
  3. Where applicable, if the participant is under 18, the parent/guardian is responsible for the payment of the Course Fees.
  4. The duration of the Course is stated in the Course Description.
  5. Course commencement is the date upon which we receive your course enrolment in full.
  6. Where applicable, participants are unable to graduate from their course until course fees have been paid in full.

Course Enrolment

  1. Course enrolment is complete when the participant has been issued a username and password for online course access/or sent course materials via another method;
  2. Course duration is effective from the date elearning access/access to materials is granted; and
  3. Course commencement is effective from the date elearning access/access to materials is granted.

Course Materials, Access and Assessment

  1. Course Materials are supplied in an online environment, unless otherwise stated in the course description;
  2. Course materials and course content are subject to change;
  3. Independent research beyond the course materials may be required to complete the assessment;
  4. All assessment must be submitted online via the elearning system;

Code of Practice

We have responsibilities to you as a student to provide you with a quality of service that will assist you as much as possible in attaining your professional development certificate. We undertake to abide by all our policies and procedures.

We agree to:

  1. Provide login details to access the online Course Materials (or alternative access) and mark assessments and provide feedback where applicable on submitted assessment tasks;
  2. Provide tutor support via email throughout the enrolment;
  3. Issue a Certificate upon satisfactory completion of the course (if applicable). We will provide clients with the results of their assessment within 7-14 days of assessment submission/completion. Certificates (electronic) will be issued within 7 days after marketing a students’ final assessment, with optional hard copies available for purchase within Australia. International students will receive an electronic copy of their certificate only.

Student Obligations

Students are required to:

  1. Ensure that all the information provided is accurate;
  2. Notify us of any contact changes (email, telephone, address etc.);
  3. Advise us of any difficulties or problems they may experience with procedures or training;